Need Help? Contact Us
Need a hand? Our Blackpool support team can help with account enquiries, technical issues, withdrawals and general feedback. We offer fast, practical assistance via email, phone and online help, and can guide you through verification, promotions or responsible-gambling tools. For account-related matters please have your details ready so we can respond efficiently. If you prefer, use live chat for urgent queries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email replies typically within 24 hours) |
| General enquiries | [email protected] (general queries and press) |
| Affiliate enquiries | [email protected] (partnerships and tracking) |
| Phone | +44 161 482 7395 (Mon-Fri, 09:00-18:00, phone response available) |
| Working hours | Mon-Fri, 09:00-18:00 (live chat available for urgent queries) |
Email Assistance
Email is the preferred way to contact Blackpool for detailed requests, account queries, or any issue that needs explanations or documents. Please send messages with a clear subject line and include up-to-date contact details and account reference to avoid delays. Allow time for a full response and attach any supporting files where relevant; we will reply as soon as possible.
Send Us a Message
Response Time
Most enquiries are answered within one business day. For simple account or payment questions you can usually expect a reply within 24 hours, while more complex investigations - for example verification or disputed withdrawals - may take longer depending on the issue and required checks. We’ll keep you updated and aim to resolve cases as quickly as possible.
Feedback
We’d love to hear your feedback, suggestions or ideas for improving our site. Please share what worked well and what could be better - every message is read by our team and helps shape updates to features, promotions and usability. Send your thoughts via the feedback form or email to [email protected]; we review submissions carefully and use them to improve the user experience.