Player Privacy Policy
At Blackpool we take your privacy seriously. This page explains what personal and technical information we collect when you use our site, how we use and protect it, and the choices you have about your data. We aim to be clear about our practices so you can manage your account and privacy with confidence.
Types of data we collect
Personal data
We collect information you provide when you register or verify your account, including name, date of birth, contact details and identity documents where required for verification. We also record correspondence you send us and any account settings you choose.
Technical data
Technical data includes IP address, device and browser details, operating system, location data inferred from IP, and log information about your sessions. We use this to maintain service performance, prevent fraud and improve site compatibility on desktop and mobile.
Transactional data
Transactional data covers deposits, withdrawals, game play history, bets, wins and losses, payment method details and transaction timestamps. We may also keep records of responsible-gambling interactions, limits you set and any self-exclusion periods.
How we use your information
We use data to operate and administer accounts, process payments, verify identity, prevent fraud and comply with legal obligations. We also use aggregated and anonymised data to analyse trends and improve our services. Where we use your data for direct marketing you will be given an option to opt out.
Data protection and storage
We store personal data on secure servers and protect it using appropriate physical, technical and organisational measures such as encryption and access controls. Staff access is limited to those with a business need and regular security training is provided. Data is retained only as long as necessary for operational, legal and regulatory purposes.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login sessions, analyse site use and deliver relevant content. Third-party providers may set cookies for analytics and advertising. You can change cookie settings in your browser or via the cookie control tools provided on the site.
Your rights
You have rights to request access to the personal data we hold about you, request correction of inaccurate information, request deletion where applicable and object to certain processing. You may also request restriction of processing or data portability where relevant. Exercise of rights is subject to legal and contractual safeguards.
Access, correction and deletion
To access or update your information use your account settings where available. For other requests, contact our team at [email protected]. We will verify your identity before acting on requests and respond in line with applicable law.
Information sharing and third parties
We share personal data with service providers that support our operations, such as payment processors, identity verification and fraud-prevention suppliers, hosting and analytics providers. We may also disclose information when required by law or to protect our rights. Where third parties process data on our behalf we require appropriate safeguards.
Changes to this policy
We may update this policy to reflect changes in our practices. Any significant changes will be posted on this page and, where appropriate, notified to account holders. Please check this page regularly for the latest information.