Responsible Gambling Policy

At Blackpool we take responsible gambling seriously. We are committed to player safety and to helping customers keep their play fun and controlled. This page explains the protections we offer, the tools you can use to manage activity, and where to get support if gambling stops being enjoyable or begins to cause harm.

Player protection principles

We aim to prevent harm by promoting transparent controls, clear information and timely interventions. We monitor activity patterns to identify signs of risk and offer practical options to reduce spending or take a break. Our approach respects privacy while prioritising safer play and informed choices.

Activity-control tools

You can manage your account using a range of built-in controls. These include self-imposed deposit limits, loss limits, session time reminders and cooling-off options. Controls are designed to be simple to set up and adjust through your account settings.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you can add to your account. Limits remain in place until you request a change and any reduction is applied immediately. Increasing a limit may be subject to a waiting period to help prevent impulsive decisions.

Loss limits

Use loss limits to cap the total money you can lose over a chosen period. This offers an extra layer of protection beyond deposit controls and can be adjusted via your account tools. If you reach a loss limit, further play will be restricted until the limit resets.

Time limits and session reminders

Enable session time reminders and set maximum session lengths to avoid prolonged play. You can also schedule regular breaks or use short time-outs if you need to step away from gambling activity.

Self-exclusion and account breaks

For those who need a longer pause, self-exclusion lets you block access to your account for a set period or permanently close it. During self-exclusion we restrict access to marketing and remove your ability to log in. If you need help setting this up, contact our support team via your account.

Signs of problematic behaviour

Look out for common warning signs such as spending more than you can afford, chasing losses, neglecting responsibilities, borrowing to gamble, or feeling anxious about gambling. If you notice any of these in yourself or someone you know, consider using the tools above or seek professional support.

Tips for staying in control

Set clear budgets before you play, use deposit and session limits, avoid gambling when stressed or under the influence, and treat gambling as entertainment rather than a way to make money. Regularly review your activity and take breaks when needed.

Professional help and support organisations

If you need specialist support, organisations such as GamCare and GambleAware provide confidential advice and treatment options for people affected by gambling. You can also speak with NHS services or your GP for referrals. If you or someone else is at immediate risk, contact local emergency services.