Blackpool Casino Terms and Conditions
This page sets out the terms and conditions that govern your use of Blackpool’s online services. It explains the rules we expect users to follow, the relationship between you and us, and the basic operational procedures for accounts, payments and promotions. By registering or using our site you agree to these terms; where we need to take action we will aim to act fairly and in accordance with applicable UK law.
Account responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate personal information and notify us of changes. We may require identity verification at any time and pause account activity until checks are complete. If you suspect unauthorised access, contact support immediately and change your password.
Eligibility requirements
To use our services you must be at least 18 years old and resident in a jurisdiction where our services are permitted. Only one account per person is allowed unless we agree otherwise. Accounts found to be part of a shared, duplicate or fraud scheme may be suspended or closed and any winnings withheld pending investigation.
Acceptable platform use
Our services must be used lawfully and reasonably. You must not attempt to tamper with software, use automated scripts or engage in collusion, money laundering or other abusive behaviour. We reserve the right to restrict activity, cancel bets or void transactions where misuse, error or irregular play is suspected.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms which apply in addition to these general terms. Where applicable, offers require a qualifying action such as a deposit and are limited to new or eligible customers as stated. Wagering requirements, game restrictions and maximum withdrawal caps may apply; these details are provided with each promotion. We reserve the right to withdraw or amend promotions and to refuse bonus activity where abuse is suspected.
Deposits and withdrawals
Processing and verification
Deposits should be made using the accepted payment methods displayed in your account. Withdrawals are subject to verification checks and may require identity documents or additional information. We aim to process withdrawal requests promptly but may delay payments to complete checks or where requested by law.
Limits and holds
We may apply deposit or withdrawal limits and set holding periods to manage risk or comply with regulations. If you set responsible-gambling limits on your account these will override standard limits where applicable.
Dispute resolution
If you have a complaint please contact our support team by email at [email protected] or via the in-site help centre. We will acknowledge complaints and seek to resolve them promptly. If we cannot reach agreement, you may have a right to refer the matter to an independent dispute resolution body where applicable.
Updates to terms and conditions
We may change these terms from time to time. Significant changes will be communicated to registered users by notice on the site or by email. Continued use of the service after changes are published constitutes acceptance. For any questions about these terms contact [email protected].